Support

Having trouble connecting to a conference call?

iMeet Agenday connects most conference calls with one touch, but occasionally passcode and dial-in sequences are listed in an inaccurate or unreadable sequence. If your call does not connect properly, please alert iMeet Agenday support by tapping on the feedback button feedback-button in the upper right area of that meeting’s details screen. When prompted, please send the pre-populated email to iMeet Agenday support. Our team will review your dial-in info, make corrections, and follow up with you.

Contact us

help@agenday.com

Frequently Asked Questions

Android

For Ice Cream Sandwich users (OS 4.0 – 4.0.4) and Jelly Bean users (OS 4.1 – 4.3), tap on the Apps icon from your home screen; then, tap on the Widgets tab. Select iMeet Agenday’s widget and position as desired.

Please try rebooting your device, and attempting to install the widget again. If the iMeet Agenday widget still does not appear in your widget list even after rebooting, please contact us.

To expand or collapse the Agenda list, simply tap once on the Datebar.

By default, iMeet Agenday dials in to your conferences through your phone’s mobile service. However, you also can connect to iMeet, GlobalMeet, and GlobalMeet Audio conferences through your iPhone’s wireless internet connection.

To connect to calls through your phone’s wireless internet connection, tap the Menu button at the top right of the Agenda list. Select Settings, then Call preferences. Select VoIP as the default connection method, then tap Done. This setting will always automatically connect you to calls through the Internet, but if you only wish to connect this way for certain calls, activate the Always ask slider before connecting. This setting allows you to choose the connection method any time you tap the green Call button.

You can also configure iMeet Agenday to call your phone (or any other number, such as your home landline or your desk phone), if you are using iMeet, GlobalMeet or GlobalMeet Audio.

To configure calls so that iMeet, GlobalMeet or GlobalMeet audio conferences call you, tap the Menu button at the top right of the Agenda list. Select Settings, then Call preferences. Select Call me as the default connection method, and enter the call number of choice (your device’s number, or any other number), then tap Done. This setting will always automatically call the specified number for each call, but if you only wish to connect this way for certain calls, select Always ask before connecting. This setting allows you to choose the connection method any time you tap the green Call button.

For conference services other than iMeet, GlobalMeet or GlobalMeet Audio, iMeet Agenday will dial in to the conference by default.

It’s easy to add your conference services to iMeet Agenday – doing this allows you to send meeting invites with your dial-in info included right from the app, and you can also orchestrate meetings on the fly using Meet now.

To add your conference service to iMeet Agenday, tap the Menu button at the top right of the Agenda list. Select Settings, then Conference services. Tap the Add service button, then assign a Name to your conference service. If your conference service includes a web URL (such as an iMeet, GlobalMeet, or other internet address), add this in the optional second field. If your conference service includes a Dial-in number and/or passcodes, first add the dial-in number in the third input field. Then, add Host and Guest passcodes. You must enter either a Web conference URL, a dial-in number with or without passcodes, or both to successfully save your service. Tap Done to save your info. You may also tap on the green Verify buttons to check for correct connection and input accuracy.

iMeet Agenday offers a variety of methods to contact meeting invitees and organizers. You can send a Running late or Custom email to some or all invitees. If you are the meeting host or organizer, you can also send a Meeting reminder email.

From a meeting’s Details screen, tap on the Message button. Select Running late, Custom or Meeting reminder (Meeting reminder only appears if you are the meeting organizer). iMeet Agenday will prompt you to select message recipients. Tap Next to view the message in your phone’s email app. Finally, tap Send.

From the meeting’s Details screen, you can also quickly call, email or text the organizer; simply tap on his or her name. (iMeet Agenday will only show you the call or text option if the organizer is saved in your phone’s contacts.)

Yes, you can create a new meeting invite or calendar item right in iMeet Agenday by tapping on the Menu button in the upper right corner of the Agenda list. Select Schedule meeting. Add conferencing information to the invite by tapping on the Add Call button in the Location field. Be sure to specify your desired calendar via the Calendar selection.

Yes – if you are the organizer of the meeting, tap on the Calendar button from your meeting’s Details. Scroll down to the calendar item’s Invitees, and tap add to invite additional people to your event. Tap Done to return to the Details screen. If you do not see Invitees in the calendar’s editable details, make sure the calendar event is linked to the correct Exchange account’s calendar.

If you are not the organizer of the meeting, you can still forward the event information to other people. To do so, tap on the Message button from an event’s Details. Select Custom, then Email. From there you may select some, all or none of the current meeting invitees. Tap Next; on the following screen, you can add new email addresses into the “To” field. Tap Send to send out the calendar item.

By default, iMeet Agenday will alert you of an upcoming meeting one minute beforehand. Tap on the notification or swipe over it from the lock screen to jump immediately into iMeet Agenday and join the conference. You can customize the appearance and timing of this alert, or add another alert even earlier before your meeting. To do so, follow these steps:

Tap on the Menu button in the upper left corner of the Agenda list. Select Settings, then Alert time. Tap First alert to turn off or modify the timing of the first alert, then tap Done to save your settings. Tap Second alert to turn off or change the timing of the second alert, then tap Done to save your settings.

For best results, we recommend turning off calendar alerts from your phone’s calendar as well as any other third-party calendar apps. You can do this under your phone’s Settings.

Under your device’s Application manager select Calendar. Uncheck Show Notifications, then tap back to the applications list. Repeat this process by selecting other calendar apps and unchecking Show Notifications.

iMeet Agenday connects most conference calls with one touch, but occasionally passcode and dial-in sequences are listed in an inaccurate or unreadable sequence. If you press the Call button, but hang up within a minute because your dial-in sequence did not connect properly, iMeet Agenday will ask you if something went wrong. On the popup prompt, you can try again to connect. If the call still does not work, please alert iMeet Agenday support by tapping on “Send iMeet Agenday a report.” Then, send the pre-populated email to iMeet Agenday support. Your information is confidential. Our team will review your dial-in info, make corrections, and follow up with you. At any time, you can tap the Call feedback button to the right of the Call button to report a dialing issue to iMeet Agenday or send us feedback.

iMeet Agenday will stay synced with your phone’s calendar, but may fall out of sync if you terminate the app or halt use for an extended period of time. Opening iMeet Agenday automatically updates your Agenda list and all notifications. For these purposes, we recommend that you do not terminate the app.

Meet now allows you to initiate conference calls on the spot. Need to regroup with your team, or talk to a colleague with your assistant on the line? Tap on the Menu button and select Meet now. Select which saved conferencing service you’d like to use, or enter in a new service if you haven’t already done so. You can then send a text request to contacts with embedded one-touch information to join your conference right away. Or, skip the text message and connect directly to your conference bridge.

Yes — if iMeet Agenday detects a GoToMeeting®, WebEx® or other webmeeting URL in your calendar event, simply tap the blue Webmeetings button to connect to your conference. If your phone does not have one of these services’ apps installed, you may be prompted to install the app first.

iMeet Agenday does not hide or delete meeting conflicts during your day. The agenda list simply displays each event in chronological order; if multiple items are scheduled for any given hour, these will appear as individual line items in the list.

First, check your phone’s native ‘iOS’ or ‘Android’ calendar. Do you see the events there? If yes, check your phone’s native calendar’s Settings. You may wish to disable the display of one or more individual calendars, or remove events entirely. These changes should carry over to iMeet Agenday. If you do not see the events in your phone’s calendar, but they are still showing in iMeet Agenday, please re-open iMeet Agenday and see if the items update. If iMeet Agenday has not been opened in a long time, then most likely you are seeing cached events. You may also wish to check your phone’s Settings with regard to synced accounts; if you have recently changed your Exchange, Gmail or other account passwords, but have not updated the credentials in your phone, restoring these credentials may resolve the calendar events.

Free/Busy Polling is an exciting feature that lets you schedule meetings for the date and time that works best for everyone. Select up to five open spots on your calendar and send to invitees, who then confirm or deny their availability for those options. Invitees can respond within the iMeet Agenday app itself, or on the web. iMeet Agenday will alert you when all invitees have responded. To then schedule, tap the calendar icon to schedule the meeting and your participants will receive a calendar invitation.

No, the Free/Busy Poll does not reveal your calendar to anyone, whether you are the host of a Poll or an invitee.

Tapping on an organizer or attendee’s name from any event’s Details takes you to an Agenday profile for that individual. Agenday offers limited information about that individual, depending on information availability from the internet.

We apologize if Agenday is showing you the wrong information for a contact. To hide incorrect insights, please scroll to the bottom of the individual’s profile screen and tap “Wrong information?”. Agenday will hide profile insights for this person, and notify our development team of the error. (To undo this, simply tap “Show information”.)